الاستبدال والاسترجاع

The exchange and return policy: At "Dunya Al-Asaar" store, all products are new, unused, and undamaged. However, if there is any damage to the product, please inform us within three days of receiving the product. The "Dunya Al-Asaar" store team will replace the product at no cost. *Return and exchange policy: The customer can return or exchange the purchased goods within three days of receiving the goods, provided that the returned or exchanged goods are complete and in the original boxes. All accessories attached must be included. All documents delivered with or in the original shipment, such as booklets, usage instructions, etc., must also be included. If the same returned item is not available in stock, the customer can choose either to receive a similar or better product as a replacement, wait for the product to be available again, or get a refund to the card used for payment. The company will cover shipping costs in case of a manufacturing defect as determined by the company or if the goods are damaged or incorrect, provided that it is within three days of receiving the product. If the customer wishes to change the color or generally change their mind, the customer bears the full shipping costs. You can notify us via the following link https://api.whatsapp.com/send?phone=966505566671. The refunded or returned amount will be credited back to the card used for payment if the shipment has not been received by the shipping company. *Return and exchange method: A shipping invoice will be sent to the customer's email, so the email must be correct at the time of order. If it is not correct, please contact customer service to notify them at 0505566671. Then, the product should be well protected or packaged to prevent damage during shipping, the invoice printed and attached to the shipment, and delivered to the nearest SMSA Express branch. *Thermos: Thermoses should be tested with hot water before use with tea or coffee. In case of cooling, you can return or exchange them. *Warranty for electrical devices: If the product malfunctions during the warranty period, the maintenance period after receiving the product from the customer is 20 days. The store commits to repairing the product, or the customer can contact the agent directly.